Making The World A Better Place One Ball at a Time!

This is our customer service policy in action!

The first letter:

To whom it may concern:

Hi!  My name is Alexeyeva Smith.  I just want to start off saying that I  think this is the coolest idea, ever!  Thank you for creating SENDaBALL. It’s just too fun.  I was first introduced to SENDaBALL by a co-worker of a friend of mine – she received a ball and together we all checked out  your web site.  Keep up the great work!

 This email is sent to you with sincere sentiments.  Attached you will find some pictures of the ball I ordered for my partner, Kyle.  Unfortunately,  it got damaged in transit.  As per the FAQ section of the web site  (What if the ball arrived deflated or popped?  Very rare, but not impossible. The post office has instructions to return the ball to US if it is deflated or popped and we will ship out a new one lickety split. BUT, on the rare occasion that a ball does arrive deflated or popped, PLEASE EMAIL  OR CALL US and we will ship out a new one. We have shipped thousands and thousands of balls, this is EXTREMELY RARE.),  I am sending an email. 

The bag the ball was delivered in did not have any instructions on how to send it back.  What do you think the next step should be?

Thank you for taking time to read this email.

I hope these words find you well and in good health and I look forward to hearing from you soon.

Enjoy your day,
Alexeyeva Smith

SENDaBALL founder, owner, chief cook and bottle washer, Michele K., responds:

OH DEAR LORD!

I am so sorry!
I am making up a new one right this minute and will take it to the post office myself at noon to PRIORITY MAIL it to him so he can get it before the Dec 18th date.

Gosh – I will also refund you.  I hate that this happened.  But thank you so much for the kind words and for understanding that sometimes things happen – the post office should have read the instructions on the ball to return it to me – but either way – i’m glad you emailed me so quickly.

Michele

And was our customer pleased?

Michele,

Thank you for the email.  And thank you for sending a new ball!  That’s
just awesome.   🙂
Of course I understand things happen – that’s just how it is, sometimes.
No worries.  Thanks for being so quick to respond.  I greatly appreciate
it.  I can’t wait to see the look on Kyle’s face when he gets a ball!

Again, keep up the great work!  SENDaBALL is just amazing!

Sincerely,
Alexeyeva Smith

Women’s World Magazine Coupon!

Dear SENDaBALL customers;

Just a quick note to let you know there is a coupon running in Women’s World Magazine for $5 off each SENDaBALL ordered before 12/31/07.

We didn’t want you to miss out!

Here is the Code to enter when you see the COUPON BOX: WWMAG

Here’s hoping you Have a BALL celebrating the season, we plan to DECK THE BALLS around here!

(this link should take you right to the store page www.sendaball.com/store)

Best Wishes,
Michele
at SENDaBALL
Online Promo Code: WWMAG
Offer Expires December 31, 2007
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SENDaBALL, Inc. | 5341 N McVicker Ave | Chicago | IL | 60630

Fa la, la la, laaaa; la la, la, laaaaaaa!

Dear SENDaBALL;

“Deck the Balls” sounds either very athletic, or slightly risque!

Thank you for the coupon–and congratulations for being featured in Womens World. I sent my nephew a ball for his 5th (thank you for doing that) and it was a great hit. The mailperson was even impressed.

Happy Holidays and continued good luck and success,

Imelda

Loyal Customers Make Our Day!

Dear SENDaBALL;

Thank you for checking into the delayed arrival of our ball – I just got a call that confirmed the
delivery – They LOVED IT!!

Thank you again for your assistance – keep up the great work – your
customer service was great! – and your product is great too!

I will be a loyal customer in the future!

Thanks again,
Valerie Senneker

You left your ball in your yard.

Yeah, THAT BALL!My sister just called me laughing hysterically! There had been a red ball in her front yard for days now with some neighborhood kids periodically playing with it. she kept thinking, why don’t those kids come get their ball out of my yard?

Well, today she decided to go out and get it only to find out that it was for her! All of the stamps were in disarray and it was definitely used but she still loved it!

One thing that we do know is that it probably did not arrive in a bag or something from the postal carrier–I think they just left it on the porch. That would explain why it got out into the yard!

Mr. C, just kickin' it.

The Stahl's BallsMy sister absolutely loves the ball and asked me where I got it from. I’m sure that she will be sending some along to others too! I have sent them to family members all year for birthday gifts.

Sincerely,

Cheryl Chappell

Our Balls Travel the World!

Dear SEND-a-BALL;

Wanted to let you know that the ball made it safe and sound to Guam! It seems that the reason it took so long to get there was because it was sent to Palau by accident. My mother said that you could tell that the mail people were having a blast playing with the ball as it got processess and shipped around the worlds – there were faded marks on the ink where it had been bounced around and some people acutually wrote little happy birthday wishes from Palau and California!

Thanks again,
Anisha

Just around the corner . . .

You’re Welcome!

Dear SENDaBALL;

I was just writing to say “Thank you” for the delivery of the Birthday Ball to Bill Badgett in Charlotte, NC. He received the ball yesterday at his work and got a big kick out of it as did his co-workers.

I appreciate you getting it delivered in the time frame I had asked for.

I am sure I will be using your company in the future for friends and relatives! What a great idea you have come up with!

Thank you very much!
Mike Coley

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