This is our customer service policy in action!
The first letter:
To whom it may concern:
Hi! My name is Alexeyeva Smith. I just want to start off saying that I think this is the coolest idea, ever! Thank you for creating SENDaBALL. It’s just too fun. I was first introduced to SENDaBALL by a co-worker of a friend of mine – she received a ball and together we all checked out your web site. Keep up the great work!
This email is sent to you with sincere sentiments. Attached you will find some pictures of the ball I ordered for my partner, Kyle. Unfortunately, it got damaged in transit. As per the FAQ section of the web site (What if the ball arrived deflated or popped? Very rare, but not impossible. The post office has instructions to return the ball to US if it is deflated or popped and we will ship out a new one lickety split. BUT, on the rare occasion that a ball does arrive deflated or popped, PLEASE EMAIL OR CALL US and we will ship out a new one. We have shipped thousands and thousands of balls, this is EXTREMELY RARE.), I am sending an email.
The bag the ball was delivered in did not have any instructions on how to send it back. What do you think the next step should be?
Thank you for taking time to read this email.
I hope these words find you well and in good health and I look forward to hearing from you soon.
Enjoy your day,
SENDaBALL founder, owner, chief cook and bottle washer, Michele K., responds:
OH DEAR LORD!
I am so sorry!
I am making up a new one right this minute and will take it to the post office myself at noon to PRIORITY MAIL it to him so he can get it before the Dec 18th date.
Gosh – I will also refund you. I hate that this happened. But thank you so much for the kind words and for understanding that sometimes things happen – the post office should have read the instructions on the ball to return it to me – but either way – i’m glad you emailed me so quickly.
And was our customer pleased?
Thank you for the email. And thank you for sending a new ball! That’s
just awesome. 🙂
Of course I understand things happen – that’s just how it is, sometimes.
No worries. Thanks for being so quick to respond. I greatly appreciate
it. I can’t wait to see the look on Kyle’s face when he gets a ball!
Again, keep up the great work! SENDaBALL is just amazing!