Category Archives: "Great Customer Service!"

Problem? No Problem!

THE PROBLEM:

I messed up big time! Help, please! I ordered two balls. BOTH should say “Have a Ball” but one looks like it says “HAD a Ball”. Please correct that. Also, If possible, may I add first names prior to “Have a Ball”? If so, please add Scott to the one going to Texas and Michelle to the one going to New Mexico. Please let me know you got this and whether or not the changes were made. Thank you so much. I apologize for any inconvenience this has caused you.

THE SOLUTION:

I’ll fix it up no problem!
Michele

THE RESULTS:

Thank you, thank you, thank you, thank you! I really appreciate the outstanding customer service you provide. It is a pleasure doing business with you!

Linda

Send-A-Ball, the perfect BALLentine gift!

The balls I ordered went to our youngest grandchildren – 2 and a half years
old and almost 3 years old.

After the balls arrived the parents called us and each little boy screamed
with excitement over getting a red (thank you for making that perfect
Valentine color choice) Valentine ball in the mail. Each child assured us
their ball bounced really really high and told us about an added treat that
I had not thought of – getting to remove the stamps themselves!

I didn’t tell Grandpa how much these balls cost but after talking to our
little guys on the phone I doubt that he would even raise an eyebrow, but
since he didn’t ask I’m still not going to say.

Thanks for making two children very happy –
Sonora